We are sorry you missed our live session, but you can still access the recording.
Forced innovation has become one of economic necessity during the crises we have all faced in these last few months. Businesses everywhere were suddenly faced with a challenge of unprecedented scale and pace with people mobilised to work differently and bureaucracy cut out of necessity. As our focus now shifts towards longer-term survival, continuity and resilience, how do we continue to meet and the challenge of innovation and implementation in this new world?
Featuring an interactive panel discussion with insight from NatWest, TSB and Burness Paull, as well as Fujitsu's Ian Bradbury, himself a renowned thought leader in Financial Services workplace transformation, this is a session worth a watch. Highlights include discussions around humans & bots working together, the rapid retraining of branch staff to support bank wide activities (e.g. webchat), the need for maintaining customer trust and credibility, and the cultural change that has allowed for rapid action. The panel discuss how can we quickly reconfigure our business to support rapidly changing events and the devolution / decentralisation of decision making, whilst acknowledging a need for a strong continuing focus on risk management and compliance.
Ian is the Chief Technology Officer for Financial Services in Fujitsu and a Fujitsu Distinguished Engineer. Ian works across all areas of Financial Services, from Start-ups and Challengers to Universal Banks and Multinational Insurance and Investment Companies. Ian’s day-to-day activities involve delivering thought-leadership into business-led transformational engagements in the areas of Agile Working, Digital Workplace, Customer and Colleague Journeys, Cloud Adoption, AI and Intelligent Automation, Open Banking and DLT (Blockchain).
Parveen is responsible for managing and overseeing the diverse cross functional Personal Banking Operations in India. In her current role she is responsible for a team of c3,000 colleagues, located across Delhi NCR, Chennai and Mumbai, largely focussing on the automation transformation for NatWest. Parveen is recognised both nationally and internationally for the work she does to encourage inclusive leadership in technology, She has also been appointed as the Global Scott by the
First Minister of Scotland.
David is a Technology & Commercial partner at leading law firm Burness Paull LLP and heads up their data privacy practice. David primarily advises on technology, data and related commercial matters. He supports a range of clients, including financial services and Fintech businesses, with their data privacy compliance activities, such as data transfers, data migration, data breaches/cyber-attacks, DSARs, training and policy review requirements. David sits on the Scottish Business Resilience Centre’s (SBRC) Cyber Expert Group, and is also a long standing Director and board member of the Scottish Society for Computers and Law (SSCL).
Carol is accountable for 3,000 colleagues across TSB Branch Distribution, supporting the delivery of TSB’s strategy – Money Confidence for Everyone, Everyday. Previously Carol was Head of Mortgages and Business Banking in TSB. She is also experienced in leading multi brand teams during significant change. Carol is a highly motivated, skilled and committed leader with a strong track record of bringing teams together to deliver a great customer experience and demanding business results.